PoolSupplyWorld

Review Summary

2708 Reviews
 
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 2581
Neutral 0 0 73
Negative 0 0 54
Overall Rating 004.7

Reviews

Recommend store: No
Date3/22/14
Rated by:stevem50
I purchased a product from this company and it does not fit. I have been trying to contact this company for 1 week to get an RMA to return and receive a refund and have received zero response. This companies website claims superior customer service. There is zero customer service.
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
No
Recommend store: No
Date6/24/13
Rated by:Millitello
Bought heating element for my hot tub from pool supply world on June 8th. The element I had received was not the one I had ordered. They took 2 days to reply to my Return request and they then asked for pictures so I did as requested. Another 2 days go by for me to get a call from them saying my pictures were not clear. I open them on my computer straight from my email and they are fine. So they ask that I send them more pictures. So I again sent them more pictures as requested on the 17th and here it is the 24th and I have yet to hear back from them. WILL NEVER BUY FROM AGAIN!!! WORST CUSTOMER SERVICE I'VE EVER EXPERIENCE!!!
Would you recommend this seller to other customers?
No
Recommend store: Yes
Date6/12/12
Rated by:Ben
I bought Paint from Pool Supply World - Blue Ice color. When I painted my pool, it came out in multiple shades of blue and looked terrible. I contacted Pool Supply World and expected a bit of a battle - but instead one of their managers got on the phone and ended up refunding most of the cost and provided some new paint to fix the worst offending areas. They really wanted to make sure that the problem was taken care of, even though the pool paint manufacturer (beware of them) was the one who screwed up.
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
What influenced your decision to buy from this seller?
Prices
Product selection
Customer service
Would you recommend this seller to other customers?
Yes
Recommend store: Yes
Date5/21/12
Rated by:tina wagoner
great service, got my order quickly, very satisfied
How would you rate this seller's overall customer service?
Excellent
Would you buy from this seller again?
Yes
Did you receive your order on time?
Yes
Recommend store: Yes
Date5/17/12
Rated by:Miguel Vasquez
Always great quality items at very competitive pricing!
How would you rate this seller's overall customer service?
Excellent
Would you buy from this seller again?
Yes
Did you receive your order on time?
Yes

Store Information

PoolSupplyWorld

Customer Service

Phone

(866) 556-0224

Hours

Mo-Fr 5am - 7pm PST Sa-Su 7am - 4pm PST

Fax

(877) 247-1058

Info

Write a Review
About Seller PoolSupplyWorld carries an outstanding selection of swimming pool and spa products from the most trusted brands in the industry. Our interactive site lets you customize an above ground pool, build a spa cover, and find expert information on hundreds of topics in our Resource Center. We pride ourselves in great service and low prices.

Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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