HerbsPro.com

Review Summary

305 Reviews
 
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 269
Neutral 0 0 22
Negative 0 0 14
Overall Rating 004.4

Reviews

Recommend store: No
Date7/29/14
Rated by:JohnPetro
It has been 3 weeks now since we placed our order. Money was taken on that day and we have been told that goods have been dispatched. We have not received any goods and have tried 4 emails to customer support with no luck. This company has no customer support!!!!!!!!!!!!! Very DISAPPOINTED!!!!
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Would you recommend this seller to other customers?
No
What influenced your decision to buy from this seller?
Other - Don't know
Recommend store: No
Date6/13/11
Rated by:Missmeliss47
Seller falsely advertised product and it was never it stock, I waited and waited for the product to come and eventually got an email stating they didnt have the product - If I had known I would have bought it elsewhere. when I called up to cancel the customer service rep was very rude - dont bother ordering from this company.
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
No
What influenced your decision to buy from this seller?
Product selection
Recommend store: No
Date6/12/10
Rated by:NoTimeToShop
Buyer BEWARE!!! This was the WORST internet shopping experience I have ever had!!! I ordered 24 tubes of my favorite zylitol toothpaste, and I must admit that price was THE reason why I ordered through these bozos. I ordered 24 tubes because UPS only charged 3 bucks more to ship 24 instead of 12. I got the usual UPS confirm the next day, and then later that day I got a cancellation notice from UPS. when I called HerbsPro, they claimed they knew nothing about the cancellation and told me I needed to call UPS and find out what happened. I told them I didn't do anything to cancel the order and then they claimed that UPS "couldn't find me." Well, at that point, they had my money and I had no product and I smelled a rat. The next day I got a card from my local post office with $21.35 postage due. The post office told me that HerbsPro had crammed my order into a $14 sized shipping box that was the wrong box and that was why an additional $21.35 was due. HerbsPro planned on pocketing the $4.50 difference that I had paid for UPS ground. Unfortunately for them, the order would not ship in that one size fits all priced box. Three calls later I received my shipment. I was horrified at the condition of my product. From their own requirements for return statement, I would not be able to return the order. Half of the boxes were open and/or mangled and probably previously returned and maybe even used. Who knows? This outfit is questionable at best and I will NEVER order another thing from them. They are dishonest and untrustworthy. I expect to get what I pay for in product as well as shipping and this bunch didn't deliver either.
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Would you recommend this seller to other customers?
No
What influenced your decision to buy from this seller?
Prices
Recommend store: Yes
Date5/27/10
Rated by:Lois Hansen
Like everything else, the cost of my favorite, repeat, supplement went up.When I found the great sale this week I jumped on it. Thank You Herbs Pro.
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
Yes
What influenced your decision to buy from this seller?
Customer service
Prices
Product selection
Recommend store: Yes
Date5/23/10
Rated by:Fusako Kobayashi
it has a good selection, but slow loading and Natren products have increased in its pricing over the past year- so average price now
Did other users' seller reviews influence your purchase decision?
N/A - Don't know
Would you recommend this seller to other customers?
Maybe
What influenced your decision to buy from this seller?
Product selection

Store Information

HerbsPro.com

Customer Service

Phone

866-915-5300

Hours

9:00am To 6:00pm PST Monday thru Friday

Fax

510-324-5300

Info

Write a Review

Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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