Crutchfield

Review Summary

389 Reviews
 
Last 30 daysLast 90 daysAll Reviews
Positive 0 0 371
Neutral 0 0 4
Negative 0 0 14
Overall Rating 004.7

Reviews

Recommend store: No
Date4/30/13
Rated by:PeterLam
I have extremely poor experience for my first purchase from Crutchfield, an experience I never had before for other vendors. The main complaints are: 1. Crutchfield has a customer service team which has no business common sense. 2. Crutchfield seems to be a company extremely inflexible to service the special needs of customers. If you run into problem with them, very likely they will said based on their company policy, they won't be able to agree with your point, and they won't be able to service you need. My feeling is they they just don't care. 3. They did not care about the nature that some gifts must arrive on time. Failing to complete an order according to the needs of their customers seems not a concern for them.
Would you recommend this seller to other customers?
No
What influenced your decision to buy from this seller?
Seller reviews
Customer service
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date2/5/13
Rated by:lglaab
So far so good. Free shipping on this item (cargo box) along with low-risk return if it doesn't work out were key to my purchase
Did other users' seller reviews influence your purchase decision?
No
Would you recommend this seller to other customers?
Yes
What influenced your decision to buy from this seller?
Customer service
Prices
Product selection
Recommend store: Yes
Date12/6/12
Rated by:tholck
Good deal w/ the added bonuses.
What influenced your decision to buy from this seller?
Prices
Did other users' seller reviews influence your purchase decision?
Maybe
Would you recommend this seller to other customers?
Maybe
Recommend store: Yes
Date9/2/12
Rated by:djohnson51
Service was immediate. I like that there is support online when a person gets in trouble with installation.
What influenced your decision to buy from this seller?
Prices
Would you recommend this seller to other customers?
Yes
Did other users' seller reviews influence your purchase decision?
Yes
Recommend store: Yes
Date8/20/12
Rated by:LouKrieg
Overnight shipping was offered at a lower price than other retailers. Product was in stock although many other retailers have it back ordered.
Did other users' seller reviews influence your purchase decision?
No
What influenced your decision to buy from this seller?
Customer service
Would you recommend this seller to other customers?
Yes

Store Information

Crutchfield

Customer Service

Phone

1-800-955-9091

Hours

8am to Midnight EST

Fax

434-817-1010

Info

Crutchfield was rated by a leading consumer magazine as the best place to buy electronics online. With a 60 day money-back guarantee and free return shipping (on most items), Crutchfield provides better customer service should you need to return your purchase.
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Payment Methods

American Express/Optima
MasterCard
Visa
Discover/Novus
Purchase Orders

Delivery Methods

Priority Next Day Air
Standard Next Day Air
First Class Air (2-3 days)
Standard Ground

Return Policies

Return Merchandise Authorization
Return Merchandise Authorization
Restocking Fee: {0}%
Merchant Pays Return Shipping

Special Features

Secure Ordering/Payment System
Online Ordering Shopping Cart System
Online Order Tracking System
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