Recommend store: Yes
My Sony 32BX420 arrived within about 5 days from ordering and per their description. There was a manufacturer defect and Abt paid for return shipping. In order to to get the replacement sooner, I paid for a second TV which was sent out immediately. However, the refund on the first TV was not credited until one week after it had arrive at their facility. Customer service was friendly and helpful; I never had to wait to speak to someone.
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